Sun City Home Care, Inc.
Effective Date: November 5, 2026
Address:6090 Surety Dr., Suite 220, El Paso, TX 79905
1. Introduction
Sun City Home Care, Inc. (“Sun City Home Care,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal and health information of our patients, families, employees, and website visitors.
We recognize the importance of safeguarding sensitive information and strive to comply with applicable federal and Texas privacy laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA), where applicable.
This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website.
2. Information We Collect
When you visit our website or communicate with us electronically, we may collect the following information:
- Personal information, including your name, telephone number, email address, and mailing address.
- Information voluntarily submitted through website contact forms, service inquiries, or employment applications.
- Health-related information voluntarily provided when requesting information about home health services.
- Technical information, such as IP addresses, browser types, device information, and website usage data.
We encourage visitors not to submit sensitive medical information through general website contact forms unless an appropriate secure communication method is provided.
3. How We Use Your Information
Information collected through our website may be used to:
- Respond to inquiries regarding our home health services.
- Communicate with patients, family members, caregivers, and healthcare professionals.
- Coordinate service inquiries and referrals.
- Process employment inquiries and applications.
- Improve our website and customer service.
- Comply with applicable legal and regulatory obligations.
- Maintain the security and functionality of our website.
We do not sell patients’ personal information or protected health information.
4. Protection of Health Information (HIPAA)
Sun City Home Care, Inc. respects the confidentiality of Protected Health Information (PHI).
When applicable, PHI is handled in accordance with HIPAA, the HIPAA Privacy Rule, the HIPAA Security Rule, and other applicable federal and state laws.
Protected Health Information may be used or disclosed for treatment, payment, healthcare operations, or other purposes permitted or required by law.
Our website Privacy Policy does not replace our official HIPAA Notice of Privacy Practices, which provides additional information regarding patients’ rights and how their protected health information may be used or disclosed.
Patients may request a copy of our Notice of Privacy Practices by contacting our office.
5. Information Sharing and Disclosure
We do not sell, rent, or trade personal information collected through our website.
We may disclose information when reasonably necessary and legally permitted to:
- Authorized healthcare professionals and service providers.
- Vendors supporting our website or business operations, subject to applicable privacy and security requirements.
- Government agencies or regulatory authorities when required by law.
- Other authorized parties with appropriate consent or legal authorization.
Any disclosure of protected health information will be subject to applicable HIPAA requirements.
6. Website Security
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Visitors should avoid submitting confidential medical records, Social Security numbers, or other sensitive information through unsecured website forms or email.
7. Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality, improve user experience, and understand general website traffic.
Visitors may manage cookie preferences through their browser settings.
We strive to ensure that any website analytics or tracking technologies are implemented in accordance with applicable privacy requirements, including HIPAA when relevant.
8. Third-Party Websites
Our website may contain links to third-party websites for informational purposes.
Sun City Home Care, Inc. is not responsible for the privacy practices, security measures, or content of external websites.
We encourage visitors to review the privacy policies of third-party websites before providing personal information.
9. Patient Privacy Rights
Patients may have rights under HIPAA and applicable Texas law, including the right to:
- Access and request copies of their protected health information.
- Request corrections to their health records.
- Request restrictions on certain uses or disclosures of their information.
- Request confidential communications.
- Receive an accounting of certain disclosures.
- File a privacy complaint without retaliation.
These rights are subject to applicable legal requirements and exceptions.
For additional information, patients should refer to our official Notice of Privacy Practices.
10. Children’s Privacy
Our website is intended to provide general information about our healthcare services.
We do not knowingly collect personal information directly from children under 13 through our website without appropriate parental consent or another lawful basis.
If we become aware that information has been collected in violation of applicable children’s privacy laws, we will take appropriate action.
11. Changes to This Privacy Policy
Sun City Home Care, Inc. reserves the right to update or modify this Privacy Policy to reflect changes in our services, website operations, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date.
If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:
Sun City Home Care, Inc.
Privacy Inquiries: Contact our office and request assistance with a privacy-related matter.